Highfield Level 2 Award in Customer Service

Keep your customers coming back for more with this leading customer service qualification, available through our Qualify at Home package.

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Experience of customer service is often the deciding factor for the public when deciding which organisation to do business with. It’s important therefore that your business offers a good first impression with every single customer interaction.

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Based on our own exceptional customer service values, the Highfield Level 2 Award in Customer Service has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service.

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The qualification has been written to give you the knowledge and understanding of effective customer service in a variety of work environments, and can be delivered in just 6 hours.

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Topics covered include:

• The principles of customer service

• How needs and expectations are formed

• Interpersonal skills

• Appropriate behaviour

• Responding to problems and complaints